Privacy Policy

Last Updated: [Insert Today's Date - e.g., 31st July 2025]

At Cheshire Slate Reclamation, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we gather from you when you visit our website, enquire about our services, or make a purchase from us.

1. Who We Are

Cheshire Slate Reclamation (referred to as "we", "us", or "our") specialises in sourcing, stripping, and selling high-quality reclaimed roofing materials. Our contact details are:

[Insert Your Company Address - e.g., [Your Business Address, Stockport, SKX XXX]] [Insert Your Email Address - e.g., info@cheshireslatereclamation.co.uk] [Insert Your Phone Number - e.g., [Your Phone Number]]

2. Information We Collect

We may collect and process the following types of personal information about you:

• Contact Information: Name, address, email address, telephone number, and any other contact details you provide to us.

• Enquiry Information: Details you provide when you contact us with an enquiry, request a quote, or ask for information about our products. This may include project details, material requirements, and property type.

• Transaction Information: Details about products you have purchased from us, payment details (though we typically use secure third-party payment processors and do not store full payment card details), and delivery information.

• Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referral source, length of visit, page views, and website navigation paths. This is typically collected through cookies and similar technologies (see Section 5).

• Communication Data: Records of any correspondence and communications between you and us.

3. How We Collect Your Information

We collect information from you in the following ways:

• Directly from You: When you fill out forms on our website, contact us by phone or email, place an order, or interact with us in person.

• Through Our Website: Automatically as you navigate our website, primarily through cookies (see Section 5).

• From Third Parties: In limited circumstances, such as if a third party (e.g., a contractor you are working with) provides your details to us with your consent for the purpose of a project.

4. How We Use Your Information

We use the personal information we collect for the following purposes and on the following legal bases:

• To Respond to Your Enquiries (Legitimate Interests/Contractual): To provide you with the information, quotes, or services you request from us.

• To Process and Fulfil Orders (Contractual): To process your purchases, arrange delivery of materials, and manage our customer relationship with you.

• For Customer Service (Contractual/Legitimate Interests): To provide support and assistance related to your orders or enquiries.

• To Improve Our Services (Legitimate Interests): To understand how our website is used, to improve our product offerings, and to enhance your experience with us.

• For Marketing Purposes (Consent/Legitimate Interests): With your consent, to send you marketing communications about our products, services, offers, and news that we believe may be of interest to you. You can opt out of these communications at any time. We may also use your data for legitimate interest marketing where we believe you have a genuine interest in our products or services based on your previous interactions with us.

• For Business Operations (Legitimate Interests/Legal Obligation): To maintain our business records, manage our accounts, comply with legal obligations (e.g., tax, accounting), and for internal administration.

• For Security and Fraud Prevention (Legitimate Interests/Legal Obligation): To protect our website and systems, and to detect and prevent fraud or other illegal activities.

5. Cookies and Similar Technologies

Our website uses "cookies" to enhance your Browse experience. A cookie is a small file placed on your device. We use cookies to:

• Remember your preferences and settings.

• Understand how you use our website (e.g., which pages you visit most often).

• Improve our website's functionality and content.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

6. Disclosure of Your Information

We will not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies who provide services on our behalf, such as delivery companies, payment processors, IT support, and website hosting. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.

• Professional Advisors: Our lawyers, accountants, or other professional advisors who require the information to provide services to us.

• Law Enforcement or Regulatory Authorities: If required to do so by law, or in response to a valid request from a public authority.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain customer order information for [e.g., 7 years] for accounting and tax purposes. Enquiries that do not lead to a transaction may be kept for a shorter period, unless there is a legitimate reason to retain them longer.

9. Your Legal Rights (UK GDPR)

Under UK data protection law, you have the following rights regarding your personal information:

• The Right to Be Informed: About how we collect and use your personal data.

• The Right of Access: To request a copy of the personal data we hold about you.

• The Right to Rectification: To request that we correct any inaccurate or incomplete personal data.

• The Right to Erasure ( "Right to be Forgotten"): To request the deletion of your personal data in certain circumstances.

• The Right to Restrict Processing: To request that we limit the way we use your personal data in certain situations.

• The Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.

• The Right to Object: To our processing of your personal data where we are relying on legitimate interests.

• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing.

If you wish to exercise any of these rights, please contact us using the details in Section 1. We may require proof of identity before responding to your request.

10. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any new version on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

 

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